Aspen Contracting

It was a metal roof so the salesperson emailed me the color so we chose cocoa brown for both roof and gutter not knowing that there was another color chart for the gutter that the salesperson never emailed us so at end of the project my wife went down to see turn out that both are very different colors so we call nobody return the call into we refuse to pay then they said going to put a lean on the property then we a call from a general manager Mr Rob Tripp and said we chose the colors not accepting responsibility for the mistake that his salesperson did by not emailing us the gutter color chart which had closer match to the roof color That color chart was texted to me by Mr Tripp himself

Had a signed contract with Aspen and from the start they did nothing they said they would do. They were to order materials and deliver to our house an install when we returned after an extended leave.

Upon returning home, no materials were ordered and called multiple times over several weeks to get an answer as to what was going on and got no return calls from my sales representative or general manager. Decided to call the home office in Missouri to voice my complaint and secretary took my call back information and said the owner would follow up with me.

I have heard nothing. Finally got a hold of my sales representative and he finally told me that they would not be doing my job as they were busy with houses in the southern part of my state.

I live in Houma, LA and had a lot of damage from hurricane, Ida. We already on a list to have our roof replace with another contractor.

I told the Aspen rep this when he approached me in my yard; however, I explained I was still looking for someone to remove and reset my gutters and replace all my fascia. I wanted the gutters remove, so the roofers could add all the necessary material. Also, the fascia cannot be replace until the gutters are taken off. Again, I told Aspen rep that I had a roofer.

When I got my estimate from Aspen it included the roof, fascia, and gutter removal and reset. I called the Aspen rep and told him I did not need them for the roof and the conversation turned nasty. The rep stated he works on commission and if Aspen could not do the roof which was the higher paying job they did not want to any work at my house. Please be aware customers, Aspen seems to be only interest helping people fix their homes if it pays a lot of money.

All work should matter both small and big, but Aspen is only in it for the money. I'm glad I did not hire them after reading several reviews.

I would do my homework before hiring Aspen for any job. thanks

BEWARE has not honored contract.

Entered contract to replace roof &;; gutters July 22, 2020.with $1,000 deposit. Promised completion by end of September.

When nothing was done by end August, I called and was told they were backed up with Covid and would start soon. Mid-September I asked if they got the permit yet. They said I needed to sign a 2nd form so they could apply and someone would be here soon with document (soon was early Oct).

I called and told them I had many leaks ruining the interior. I asked if they could at least put some tarps up said sure (never done).

Toward the end of October I could not get anyone in Florida to answer the phone. I then called the home office in Pennsylvania and was told the head of the Florida office would call me back quickly. He called back and said with Covid and Hurricane repairs in Louisiana, which were more lucrative labor was in short supply. He would let me know when they had a crew available.

When he finally got back to me in November, he said they would need to cancel contract because they quoted price too low

**As per contract all parties have to be in agreement in order to cancel and we would not agree. They then sent $1000 to us and we refused acceptance of letter.

So as it stands in February 2021 we have a binding contract & permit which they are not honoring.

We hired Aspen to replace our metal roof on 9/19 the work started, on 9/22 we had a huge rain storm where our brand new roof was leaking in 4 spots. After inspection of the work they had performed it became apparent the roof was being installed incorrectly.

We spoke with the manufacture of the materials who confirmed the install was improper and has damaged the material. Misplaced screws, broken screws, visible holes in the roof, over-driven screws, seams not lining up when overlapped allowing water to enter the house.

After trying to resolve the issue with Patrick Nussbeck (Aspen) with no resolve, we told them not to continue the work.

All of the portion of brand new roof installed has to be torn off and replaced, due to improper install. Aspen has billed us for materials that are not usable due to damage from their improper install.